A Deposit of $200 is required at the time of booking. The balance including taxes and departure cleaning fee is due 60 days prior to your arrival date. All rates and terms are subject to change.


CANCELLATION POLICY:
Cancellations made sixty (60) days or more prior to arrival with written notice shall be given a full refund minus $25.00 reservation processing fee. Cancellations of less than sixty (60) days prior to arrival shall forfeit the entire rent and excise tax (less cleaning fees) unless we are able to re-rent the property. Refunds on any forfeiture will be issued the dollar value the unit is re-rented for during the same dates as the canceled reservation. There is no refund for early departure or no shows.

CHECK IN
Check in time is 2:00pm. Bring your check in instructions and final confirmations. Keys are located at your Vacation Rental. Knutson and Associates normal business hours are: 8:00am – 4:30pm Monday Through Friday. We are closed weekends and holidays.
For after hours emergencies, call 808-938-9383

CHECK OUT
Check out time is 11:00am. Please start the dishwasher and remove all trash. Please turn off all small appliances, lights, fans and air conditioners. Secure all doors and windows.
Our Housekeeping team will take care of the rest. Please leave all keys on the counter, unless otherwise specified. Our housekeepers will put them back into the lockboxes.

LATE CHECK OUT
Late check outs must be authorized in advance and will be approved upon availability.

IF YOU GET LOCKED OUT
If you should get locked out, a spare key may be borrowed from our office during business hours. If assistance is required after business hours, there will be a $50 charge payable at the time of the assistance directly to the agent that assists. We suggest leaving a key inside the lockbox each time you leave.

DAMAGE
Please report any damage to us immediately. Prompt action may allow us to lessen the damage. (Especially spills on carpet or furniture). Excessive wear. Tears, stains, burns, missing/broken items, lost keys, extra cleaning, smoke odor, etc. will be charged to your credit card.

MAINTENANCE
Please report any equipment failure to us immediately. We reserve the right to enter your Vacation Rental during your stay for repairs with 48 hours notice, and without notice in the event of an emergency.

CONSTRUCTION
Construction at areas surrounding your Vacation Rental is beyond our control. We do not offer refunds, relocations, or discounts for construction. If there is excessive noise beyond normal working hours, we will attempt to contact the construction site manager regarding working hours.

BUGS
Routine insect spraying is part of life in the tropics. If treatment is scheduled during your stay, a notice will be posted in advance. Remove garbage daily and store all food in containers.

EMERGENCIES
If you have a safety or medical emergency, please dial 9-1-1. For any emergencies concerning your reservation or Vacation Rental, Please call us at 808-329-6311. If it is an after hours emergency, please leave a message at 808-333-4591.

CLEANING
This unit is cleaned before and after each stay by an independent cleaning service. If you would like additional cleaning visits, please call our office during normal business hours.
Additional fees will apply.

SUPPLIES
There is a starter pack of supplies. This is not intended to last the duration of your stay. This is only a starter pack. Please replenish such items as laundry products and kitchen spices if you use the last of what is provided.

PETS AND SMOKING
None of our Vacation Rentals allow pets OR smoking. Please smoke outside to avoid damages and extra cleaning charges.

MANAGEMENT
We do NOT manage any of the Condominium Complexes. We have NO control over closed facilities, complex improvements, or pest control.

THEFT/INJURIES/DAMAGE TO GUESTS PERSONAL BELONGINGS

-Upon acceptance of this agreement, guests will not hold Knutson & Associates or Owner of property liable for any injuries, damage, or theft of any guests or visiting guests personal belongings that take place in unit.

MAXIMUM OCCUPANCY 

-Each property is individually owned, and owners individual maximum occupancy will be strictly enforced.

PARTIES/SPECIAL EVENTS

-Written consent must be obtained from agent for any special events, including parties.

PRIVACY POLICY                                                                                                                                                                                       Knutson & Associates respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes you've authorized for your transaction, based on the rental agreement for your reservation. We do not sell customer information to third parties.

Knutson & Associates 75-6082 Alii Drive Suite 8 Kailua Kona, HI 96740 +1 (808) 329-1010 knutson@aloha.net

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