RENTAL AGREEMENT & POLICIES
A Deposit of $200 is required at the time of booking. The balance including taxes and departure cleaning fee is due 60 days prior to your arrival date.
Cancellations made sixty (60) days or more prior to arrival with written notice shall be given a full refund minus $59.00 reservation processing fee. Cancellations of less than
sixty (60) days prior to arrival shall forfeit the entire rent and excise tax (less cleaning fees) unless we are able to re-rent the property. Refunds on any forfeiture will be issued the dollar value the unit is re-rented for during the same dates as the
canceled reservation. There is no refund for early departure or no shows.
Check in time is 4:00pm. Bring your check in instructions and final confirmations. Keys are located at your Vacation Rental. Knutson and Associates normal business hours are:
8:00am – 4:00pm Monday Through Friday. We are closed weekends and holidays.
For after hours emergencies, call 808-938-9383.
Check out time is 11:00am. Please start the dishwasher and remove all trash. Please turn off all small appliances, lights, fans and air conditioners. Secure all doors and windows.
Our Housekeeping team will take care of the rest. Please put one key in the lockbox, and all other keys on the counter.
LATE CHECK OUT/EARLY CHECK IN.
Late check outs & Early Check ins must be authorized in advance and will be approved upon availability. There are fees that apply. If your party checks in early or stays after
checkout time you will be charged accordingly.
Knutson & Associates, has the right to inspect the property without prior notice at any time to enforce the terms of this rental agreement. If any guest or tenant violates any
terms of this agreement, Knutson & Associates has the right to terminate the rental agreement. The property is privately owned and has many personal items of the owners. Please be considerate of such items. . The guests waive all rights to process if they
fail to vacate the premises upon termination of the rental period. The guests shall maintain the premises in a good, clean, and ready to rent condition, and use the premises only in a careful and lawful manner. The guests agree that the property manager shall
charge the registered credit card on file if they cause damage to the premises or its furnishings.
IF YOU GET LOCKED OUT
If you should get locked out, a spare key may be borrowed from our office during business hours. If assistance is required after business hours, there will be a $50 charge payable
at the time of the assistance directly to the agent that assists. We suggest leaving a key inside the lockbox each time you leave.
Please report any damage to us immediately. Prompt action may allow us to lessen the damage. (Especially spills on carpet or furniture).
Excessive wear, Tears, stains, burns, missing/broken items, lost keys, extra cleaning, smoke odor, etc. will be charged to your credit card.
**If you do not report any and all damage to us during your stay, and our inspection team has to report it to us after your departure, guests understand and agree that the damage
is considered their responsibility and they will be charged accordingly.**
A fee of up to $500 or more may be charged for the following:
a. Damage to condominium or its contents, beyond normal wear and tear.
b. Additional expenses and cleaning due to smoking in our condominium or lanai, contraband, pets, collection of rents or services rendered during the stay or unpaid accrued charges during the stay.
c. Lost or damaged linens and unreturned pool towels.
d. Early check-in or late check-out NOT APPROVED by Knutson & Associates.
e. The renter is evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by the resort or property.
f. Damaged property, missing property, or extensive cleaning in excess of the $500 damage fee will be billed to the guest’s credit card registered.
THEFT/INJURIES/DAMAGE TO GUESTS PERSONAL BELONGINGS
Upon acceptance of this agreement, guests will not hold Knutson & Associates or Owner of property liable for any injuries, damage or theft of any guests or visiting guests personal
belongings that take place in unit.
Please report any equipment failure to us immediately. We reserve the right to enter your Vacation Rental during your stay for repairs with 48 hours notice, and without notice
in the event of an emergency.
Construction at areas surrounding your Vacation Rental is beyond our control. We do not offer refunds, relocations, or discounts for construction. If there is excessive noise
beyond normal working hours, we will attempt to contact the construction site manager regarding working hours.
Routine insect spraying is part of life in the tropics. If treatment is scheduled during your stay, a notice will be posted in advance. Remove garbage daily and store all food
If you have a safety or medical emergency, please dial 9-1-1. For any emergencies concerning your reservation or Vacation Rental, Please call us at 808-329-1010. If it is an after
hours emergency, please leave a message at 808-938-9383.
The unit is professionally cleaned before and after each stay by an independant cleaning service. It is always our #1 priority to ensure the place is cleaned exceptionally well.
In the event that you're not satisfied with the cleaning upon your arrival, please notify our office immediately. You can call us at 808-329-1010 or 808-987-9295, so we can send the cleaning staff back to the property to address whatever needs to be done to
your satisfaction. Housekeepers will not go back to the property to clean if guests do not report any issues to us within 24 hours of arrival.
There is a starter pack of supplies. This is not intended to last the duration of your stay. This is only a starter pack. The starter pack consists of the following: A small
amount of laundry detergent, bath soap, 2 rolls of toilet paper, 1 paper towel roll, dish sponge, dish soap.
Grocery stores are conveniently located nearby. We offer grocery & shopping services for you prior to your arrival; fees may apply. Please inquire with the property management
PETS AND SMOKING
None of our Vacation Rentals allow pets OR smoking. Please smoke outside to avoid damages and extra cleaning charges. If there is evidence of smoking or pets found, there is a
fee of up to $500.00 charged to the renter.
Each property is individually owned, and owners individual maximum occupancy will be strictly enforced. It is a requirement to register the total number of adults in children
in this rental agreement who are staying at the Vacation Rental Property. Any guest staying in the vacation rental property above and beyond the registered number will be considered a direct violation of the agreement. This will result in an additional fee
of $40 per night per person and additional penalties may apply.
The Vacation Rental Property you reserved may or may not have AC. Please be diligent in inquiring if your property has AC or not. If AC is present at the property, please use conservatively to help keep utility costs down as AC units are expensive to operate.
If the AC is left on excessively it is subject to freezing (damaging the unit) and/or possible excessive condensation, which may cause leaks into other units. Please be mindful to turn AC off when gone or if not necessary. If the Air Conditioner is found
left on after your departure, fees might be applicable.
If the property you rented has a garbage disposal, they are only to be used for small food remnants left on dishes. Anything other than small food particles will cause the device
to become jammed. If the device becomes jammed/damaged, and there’s evidence of misuse, the cost for the repair/and or replacement will be your responsibility. Please call Knutson & Associates at 808-329-1010 for further clarification on proper use.
STORAGE OF GUEST ITEMS
Guests are NOT to store bicycles, scuba/diving gear, inflatable rafts, water toys, or any other outdoor items inside the units. These items can be stored on the Lanai or in guests
car. Towels and other gear may not be draped over the railings or visible from any other properties in the complex. These are due to the house rules of the complex that are strictly enforced by on-site management.
Written consent must be obtained from agent for any special events, including parties.
Keys to the premises are the exclusive property of Knutson & Associates. There will be a minimum charge of $25 for replacement of each lost key and a $50 charge for lost remote
MAIL BOXES & SCREEN DOORS
We do NOT have mail box keys for the property you rented. Do NOT send your mail to the property address. If you must receive mail during your stay, send it to our office address
at 75-6082 Alii Drive, Suite#8, Kailua Kona, HI, 96740. If you send your mail to the property address by mistake, you will be responsible for calling a locksmith & paying for the service to obtain the mail. We do NOT provide keys to screen doors. Do NOT lock
the screen door, as you will be responsible for any costs associated with calling a locksmith out to the property, in the event you lock yourself out using the screen door. We only provide front door keys.
ENTRY & INSPECTION
Knutson & Associates retain the right to enter the premises in accordance to State Law;
A. In case of emergency, without prior notice. B. To make necessary repairs, alterations, improvements, supply necessary or agreed services. In the case of a repair that is not emergency related, Knutson & Associates will contact guests for permission to enter
should no one be available at the time of repair. Repairs will await your permission or your departure.
TERMINATION OF OCCUPANCY
Upon termination, the Guest will: (1) vacate the property completely as well as any parking or storage areas in use by the Guest; (2) leave keys in the unit, (3) leave remote controls and garage door openers in the unit, (4) leave all furnishings in the same
condition as received. Knutson & Associates retains the right to immediately terminate the tenancy if the Guest is in violation of any part of this agreement and risks a minimum $200 fine.
We do NOT manage any of the Condominium Complexes. We have NO control over closed facilities, complex improvements, or pest control.
WAIVER OF LIABILITY
KNUTSON & ASSOCIATES acts as a marketing and rental agent for homeowners, suppliers and contractors. Under no circumstances shall KNUTSON & ASSOCIATES be responsible for any loss,
expense, damages, claims, or injury, direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of your use of the Property or of any delay(s) substitution(s),
rescheduling(s) or change(s) in the provision of services or accommodations by KNUTSON & ASSOCIATES or its agents, employees, owners and/or subcontractors.
AGREEMENT TO INDEMNIFY
KNUTSON & ASSOCIATES, in its sole and unrestricted discretion, reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodation or guest services. You agree to hold KNUTSON & ASSOCIATES harmless from any
liability or expense arising from your use of the property, including use by all occupants, invitees, and others, and you further agree to indemnify KNUTSON & ASSOCIATES for all claims, costs, expenses, including attorney’s fees, and/or damages incurred by
KNUTSON & ASSOCIATES, its agents, employees, successors and assigns, , directly or indirectly, as a result of your use of the property including use by all occupants, invitees, and others, or your breach of this agreement.
CREDIT CARD AGREEMENT
I am providing my credit card number as a guarantee of payment to KNUTSON & ASSOCIATES. I agree to pay all rent and charges related to property rental. I accept all terms of the
rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and rear during the term of my rental agreement with KNUTSON & ASSOCIATES. I understand that these costs will be charged to
my credit card. In the absence of another payment arrangement, I authorize KNUTSON & ASSOCIATES to charge my credit card for payment of these items.
Knutson & Associates respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes you've authorized for your transaction, based
on the rental agreement for your reservation. We do not sell customer information to third parties.